Making the offer
After the purchaser has selected their products, calculate the cost for Refund Cover and display the offer to the purchaser.
We recommend that you make the offer as a step in your checkout flow which requires the user to take an action to proceed. See our UI documentation for examples of how to present the offer as well as guidance on how different UI approaches will affect conversion rates.
Suggested offer text
This is a bare-bones version to show the content – ensure that you use appropriate styling for your site.
Protect your booking
For just £4.17 you can request a full refund of the purchase price should you or anyone in your party be unable to attend through:
- Illness, accidental injury or bereavement
- Transport failure or breakdown
- Jury service or court summons
- Burglary, fire, flood or malicious damage
- Armed forces or emergency service staff recall
- Travel ban or adverse weather travel warning
Service administered by Refund Cover. Please see the Refundable Terms for full details.
I require refund protection for my booking and agree to the Refundable Terms.
You must provide a link to the Refundable Terms so that the purchaser has an opportunity to understand the cover being offered.
Always link to the Refundable Terms
Always link to the Refundable Terms at https://refund-request.com/refundableterms
Do not copy the Refundable Terms onto your own site or host it elsewhere. The Refundable Terms may change in future – it is vital that customers see the correct terms at the point of purchase and can also refer back to the correct terms for a past purchase.
Once the purchaser has completed the payment checkout and funds have been received, you should make a request to our sale endpoint to report the purchase.
What if the customer declines Refund Cover?
If the customer did not accept the offer, submit – after the purchase is complete – with sold:false.
This not only lets you track conversion rates but also decreases customer service inquiries. Should a customer try to request a refund, we can inform them that they declined Refund Cover, instead of stating that their booking cannot be found.