Refund Cover Integration Guide

Calculating the offer price

You will need to calculate the amount to charge the purchaser for Refund Cover. Typically this is 7.5% of the basket total, but confirm your rate with your account manager if you are unsure.

What to include in your calculation

Refund Cover protects the entire basket, so you should include everything the customer paid for, including all fees and taxes.

The only things to exclude are donations and the Refund Cover fee itself.

The key point is that the purchaser should not be out-of-pocket – if they make a refund request for the entire booking, they should get a refund equivalent to what they paid.

We also allow partial payouts, should only some members of a booking be able to attend, so we need to know the amount for each product, including fees and taxes.

Split any per-basket fees and taxes across each product, like this:

Your basket

What to report to us

Don’t worry about rounding errors when totalled up – the key point is that the figure for each product should match what the customer would expect to receive as a refund. We do not need to know the breakdown of where that amount comes from.

Example of calculating the value of a ticket for Refund Cover:

So if purchasing two of these tickets:

If the purchaser makes a valid refund request, they would receive a refund of 149.76.